● QUICK ANSWERS
Frequently Asked Questions
Quick answers to common questions.
Use our online booking form or call +254700000000. We will call you back to confirm your slot.
Mon–Fri 8:00 AM–8:00 PM, Saturday 9:00 AM–5:00 PM, Sunday 10:00 AM–2:00 PM. Emergency services run 24/7.
Yes — our emergency team is available 24 hours a day. Call +254700000000 immediately in an emergency.
We accept cash, M-PESA, bank transfer, cards and most major insurance providers. All bills are itemised and transparent.
Yes. Bring your insurance card or membership details when you visit, and our billing team will help process your claim.
Most routine tests are ready within a few hours; specialised tests may take 1–2 days. Our team will notify you when results are ready.
Over-the-counter medicines are available directly. Prescription-only medicines require a valid prescription from a qualified clinician.
Bukembe, Bungoma — full details on our contact page.